Your privacy and confidentiality are our top priorities
At MyCounsellor Online, we understand that seeking mental wellness support requires courage and trust. We are deeply committed to protecting your privacy and maintaining the confidentiality of your personal information.
This Privacy Policy explains how we collect, use, protect, and share information when you use our services. By using MyCounsellor Online, you agree to the terms outlined in this policy.
If you choose to use our chat service anonymously, we only collect minimal technical data required for the service to function. You are not required to provide any personally identifiable information.
Provide Counseling Services: Connect you with qualified counselors and maintain session records
Improve Service Quality: Analyze usage patterns to enhance user experience and counseling effectiveness
Communication: Send appointment reminders, follow-ups, and service updates (you can opt out)
Safety and Security: Detect and prevent fraud, abuse, and ensure platform security
Legal Compliance: Meet legal and regulatory requirements related to healthcare services
Important: We never sell your personal information to third parties. Your counseling sessions remain confidential.
We only share your information with parents, schools, or other parties when you explicitly provide written consent.
Trusted partners who help us operate the platform (payment processors, hosting services, analytics) under strict confidentiality agreements.
We are legally required to disclose information in these situations:
We implement industry-standard security measures to protect your information:
End-to-end encryption for all chat communications and SSL/TLS for data transmission
Data stored on secure servers with restricted access and regular backups
Limited staff access on need-to-know basis with two-factor authentication
Periodic security assessments and updates to protect against threats
Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Receive your data in a structured, commonly used format
To exercise any of these rights, please contact us at [email protected]
We retain your information only as long as necessary to provide services and comply with legal obligations:
We take special care to protect the privacy of students aged 13-17:
Students can access counseling services anonymously without parental consent
We comply with applicable laws regarding minors' healthcare privacy rights
Parents/guardians are only contacted in emergency situations as required by law
We use cookies and similar technologies to enhance your experience:
Required for platform functionality (login sessions, security, chat features)
Help us understand how users interact with our platform (you can opt out)
Remember your language preferences and display settings
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:
We'll update the "Last Updated" date at the top of this page
We'll notify you via email or prominent notice on our platform
Continued use after changes indicates acceptance of the updated policy