For Caregivers & Campus Admin

Partnering to Protect
Student Mental Wellness

For parents, guardians, school administrators, counselors, and faculty who want to support students through their mental wellness journey – safely, ethically, and effectively.

THE URGENT REALITY

Why Student Mental Wellness Cannot Wait

Anxiety, depression, and academic pressure among Indian students have reached crisis levels. The constant stress of competitive exams, family expectations, peer comparison, and an uncertain future is taking a severe toll on young minds.

Only a small fraction of distressed students ever reach professional help. Despite widespread need, the barriers of cost, stigma, and lack of accessible services mean most students suffer in silence.

Treatment gaps run as high as 70-90 percent – meaning the vast majority of students who need support never receive it. The consequences include declining grades, damaged relationships, deteriorating physical health, and in the worst cases, tragedy.

Early intervention can change everything. But only if students can access help when they need it – without barriers, without stigma, without delay.

📈
Rising Crisis
Anxiety & depression at unprecedented levels
🚧
Massive Barriers
Cost, stigma & lack of access prevent help
💔
70-90% Gap
Most students never reach professional help
OUR PARTNERSHIP APPROACH

How We Can Come Together
& Support Your Students

Our graded care model ensures students get the right level of support at the right time – with safety, anonymity, and continuity built in from the start.

Students begin with low-stigma, anonymous chat support – no names, no registration, no pressure. This removes the biggest barrier: fear of judgment or discovery. Many students just need someone to listen, and they get that immediately.

If deeper support is needed, they can escalate to anonymous voice calls with trained counselors, still maintaining complete privacy. Their identity remains protected through our masked ID system.

When ongoing therapy is appropriate, students move to structured sessions with licensed professionals – but only when needed. This graded approach keeps costs manageable and ensures students don't feel overwhelmed by intensive therapy before they're ready.

Throughout their journey, masked IDs and shared records ensure continuity of care. Students don't have to repeat their story every time. Their progress follows them across tiers, while their privacy remains intact.

The 6-Tier Graded Care Model

1

Anonymous Chat

Instant text support from trained responders

Entry Point • Low Stigma • Immediate
2

Voice Support

Phone counseling, still anonymous

Deeper Connection • Still Private
3

Junior Counselors

Supervised psychology graduates

Affordable • Supervised Care
4

Senior Therapists

Licensed clinical psychologists

Professional Therapy • Ongoing Support
5

Specialized Care

Specialists for trauma, addiction, etc.

Targeted Expertise • Advanced Care
6

Crisis Response

Immediate intervention for urgent cases

Emergency Protocols

Why This Model Works

Removes Stigma

Anonymous entry point eliminates fear of judgment

Affordable Access

Students pay only for the level of care they need

Right Care, Right Time

Escalate naturally as needs evolve

SAFETY & ETHICS

Safety, Ethics & Escalation

Every interaction is backed by professional oversight, crisis protocols, and ethical safeguards

Human-in-the-Loop, Crisis-Trained Responders

Every responder – from chat agents to senior therapists – is trained on crisis-intervention protocols. They know how to recognize warning signs, de-escalate tense situations, and connect students with emergency support when needed.

Technology assists, but humans decide. AI helps scale access and reduce costs, but every critical decision – especially around safety – is made by trained professionals who understand context, nuance, and urgency.

Supervision by Licensed Professionals

All care is supervised by licensed counseling psychologists, clinical psychologists, and psychiatrists. Junior responders work under direct supervision. Complex cases are escalated to senior clinicians. Regular case reviews ensure quality and safety.

Clinical oversight at every tier. We work with top mental wellness experts, crisis-intervention trainers, and regulatory advisors to maintain the highest standards of ethical, evidence-based care.

Clear Escalation Pathways for High-Risk Situations

When responders identify high-risk signals – thoughts of self-harm, suicidal ideation, abuse, or immediate danger – clear protocols kick in. Students are immediately connected to certified emergency helplines, local crisis resources, and when appropriate, emergency services.

Safety always comes first. We maintain partnerships with national crisis helplines (AASRA, iCall, Vandrevala Foundation) and regional mental wellness emergency services. In life-threatening situations, we will breach anonymity to ensure student safety – and families will be informed.

Adherence to Indian Data Privacy & Health Regulations

We align with the spirit and requirements of India's Digital Personal Data Protection Act (DPDPA), and are working toward integration with national health frameworks like ABHA (Ayushman Bharat Health Account) and ABDM (Ayushman Bharat Digital Mission).

Your data, your control. Student information is encrypted, anonymized where possible, and never shared without explicit consent – except in life-threatening emergencies. Parents and institutions receive only aggregated, de-identified insights.

Commitment to Safety & Ethics

Every student interaction is protected by professional oversight, ethical protocols, and regulatory compliance – so you can trust that your students are in safe hands.

INSTITUTIONAL PARTNERSHIPS

For Schools & Colleges

Partner with us to build a comprehensive mental wellness support system for your campus

Awareness & Orientation Sessions

We conduct workshops for students, parents, and faculty to:

  • De-stigmatize mental wellness conversations
  • Explain how to access support anonymously
  • Recognize warning signs in peers and children
  • Build a supportive campus culture

Custom Campus Onboarding

Tailored programs for your institution:

  • Cohort-based access for your students
  • Integration with campus counseling services
  • Dedicated support channels for faculty
  • Institutional pricing and subsidies

Aggregate Insights & Analytics

Understand campus-wide wellness patterns:

  • De-identified stress pattern reports
  • Peak demand periods (exam seasons)
  • Common concerns by cohort
  • Never individual student data

Exam-Season Capacity Planning

Prepare for predictable demand spikes:

  • Pre-position resources before board exams
  • Surge capacity for competitive exam periods
  • Result announcement support
  • Proactive outreach campaigns

Student Privacy is Non-Negotiable

Institutions receive only aggregated, de-identified insights. We never share individual student data, session details, or identities with schools, colleges, or parents – unless the student explicitly consents or there's an immediate safety risk. This privacy guarantee is what makes students willing to seek help.

Group of college students discussing about project with team leader from laptop at college campus - concept of teamwork, ideas and collaboration.
PRACTICAL GUIDANCE

What Caregivers Can Do Today

Simple, actionable steps for parents and teachers to support students without overstepping boundaries

1

How to Talk to a Student About Seeking Help

Start with empathy, not judgment: "I've noticed you seem stressed/down lately. I care about you and want to help. How are you really feeling?"

Normalize seeking support: "Many students are going through tough times right now. Talking to someone can really help – it's a sign of strength, not weakness."

Avoid making it about you: Don't say "I'm so worried" or "How could you not tell me?" Focus on their experience, not your feelings.

Listen more than you speak: Give them space to share without interrupting, fixing, or dismissing their concerns.

2

Introduce MyCounsellor Online as a Low-Pressure First Step

Emphasize anonymity: "There's a service where you can chat with a professional completely anonymously. No one will know it's you – not me, not your teachers, no one."

No commitment required: "You can just try it once. If it doesn't help, that's okay. But it might be worth talking to someone who understands what students go through."

Highlight the ease: "It's on your phone, takes a few minutes to start, and you can stop anytime. There's no registration or paperwork."

Offer to help them access it: "Would you like me to show you how it works? Or I can leave you alone to try it yourself – whatever feels more comfortable."

3

How to Follow Up Without Violating Privacy

Ask open-ended questions: "How are you feeling lately?" not "Did you talk to someone on that app?"

Respect their boundaries: If they don't want to share details, that's okay. Say: "I'm glad you're getting support. You don't have to tell me about it – I just want you to know I'm here if you ever want to talk."

Look for positive changes: Improved mood, better sleep, returning to activities they enjoy – these are signs support is working, even if they don't discuss it.

Check in regularly but gently: "I'm always here if you want to talk" is better than daily interrogations.

When to Act Immediately

If you notice any of these warning signs, don't wait – reach out for professional help immediately:

  • Talking about death, suicide, or self-harm
  • Giving away possessions or saying goodbye to people
  • Sudden extreme changes in mood or behavior
  • Withdrawing completely from friends and activities
  • Visible signs of self-harm (cuts, burns)

Crisis Helplines:

AASRA:
91-22-27546669
iCall:
9152987821
Vandrevala:
1860-2662-345
Indian asian college students in group using laptop computer pointing at blank or presenting or celebrating success, presenting blank placard, thumbs up success gesture, sitting on floor

Let's Work Together to Support
Our Students

Whether you're a parent, teacher, administrator, or someone who wants to make a difference – there's a way for you to help.

Schools & Colleges

Partner with us to bring comprehensive mental wellness support to your campus

Talk to Us

Parents & Caregivers

Learn how this service works and how to introduce it to your child

Learn How This Works

Want to Help?

Become a mental wellness first responder for your family or community

Reach Out to Us

"Every student deserves access to compassionate mental wellness support. Together, we can close the treatment gap and save lives."

Questions? Email us at [email protected]